Here’s how you can cancel your Truebill (currently known as Rocket Money) premium subscription:
Use the TrueBill App
- Sign in to the TrueBill app.
- Tap the settings icon on the upper left side of the dashboard.
- Select the premium subscription.
- Select Modify.
- Follow all the confirmation steps to cancel your subscription.
Call Customer Service
- Call customer service at
- Explain to the representative that you need assistance canceling your TrueBill premium subscription.
Note: Canceling your subscription does not delete the TrueBill account.
Send an Email to TrueBill
- Send a detailed email to support@truebill.com
- Include all the important information and request your TrueBill account cancelation.
How to Close Your TrueBill Account
If you’d like to close your TrueBill account permanently, these are the steps to follow:
Through a Call
- Get started by contacting the TrueBill call center.
- Chat with an expert and request the closure of your account.
- The customer representative may require you to answer questions about why you want the account closed. Please answer the questions, and let them proceed with closing the account.
Use the TrueBill Website
- Log in to your TrueBill account.
- On the dashboard, select “premium.”
- Select the exact account you want to close.
- Select “edit” on the top right side.
- Click “close account” and confirm you’d like to close the account permanently.
Send an Email
- Send an email to support@truebill.com
- Request your account to be closed and include all the necessary information.
Note: Closing your account goes hand in hand with canceling your subscription. You will still incur monthly billings if you close your account and fail to unsubscribe from the service. Be sure to cancel your subscription once you close your account.
TrueBill Premium Support Number
Contact TrueBill customer service at (415) 231-8180 if you encounter difficulties closing your account. Services are available every Monday to Friday from 8 am to 5 pm. Alternatively, you can send them an email at support@truebill.com.
Why Cancel TrueBill Premium Subscription?
There are many reasons why you may consider unsubscribing from TrueBill premium services. TrueBill requires access to your monthly billing statements. This means they can access your data and hence no online security.
For every dollar that you’ve saved using TrueBill, be sure to get a 40% deduction. This company charges you for lowering your bills. Additionally, this company only negotiates some of your bills. It excludes landline phones, internet bundles, electric bills, and security systems.
How to Withdraw Your Money After Canceling
Although TrueBill premium saves money by negotiating rates, you cannot withdraw your money after canceling your subscription.
The negotiation fee that TrueBill takes from your savings is also non-refundable. This applies to every 30-60% of your annual savings that they take.
TrueBill Premium Monthly Fee
TrueBill is a free app that offers new users a seven-day free trial. However, to access the premium services, you must pay a monthly fee of between $3 and $12. This fee allows you to access extra features like the cancellation concierge.
Do People Lose Money Through TrueBill?
If TrueBill saves you money through bill negotiation services, you will incur a non-refundable annual fee of 30% to 60%. Since TrueBill accesses your transaction through your data, your account is unsafe, and fraudsters can access it too. You are likely to lose money.
Can I Pause My TrueBill Premium Account?
With TrueBill Premium, you cannot pause your account but carry out a bill negotiation review. This is a future that is available for all TrueBill users.
Here’s how bill negotiation works:
- Log in to your account.
- Provide a PDF of your bills.
- Contact the TrueBill call center and request a negotiation.
Final Verdict
TrueBill premium negotiates your bills hence lowering your expenses. However, this premium service features some disadvantages that make it unpreferable. This account charges at least 30% of the subscriber’s annual savings, which one must pay up-front.